Contact
Reach out to us for your questions, support requests, or business partnerships. We're here for you.
Company information
Full address and contact
Company, tax, address, and contact information for Lone services is listed below.
- Company / trade name
- Hasan Eksi (Lone)
- Tax office
- Setbaşı
- Tax number
- 3300731863
- Phone
- 0850 305 73 97
- support@lone.app
Cancellation and refund timing
For event tickets sold through Lone, the refund policy and timing shown on the relevant event page before payment applies.
- The default self-service cancellation window is up to 1 day, meaning 24 hours, before the event starts.
- If an event has a longer or different refund period, that information is shown separately on the event detail and payment step.
- If an event is cancelled, postponed, or materially changed, the refund or change process is handled through Lone support channels together with the relevant event business policy.
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